Your Access

How can you access, amend or delete your Personal Information?

We will use all reasonable endeavours to keep your Personal Information accurate, complete, up-to-date, relevant and not misleading.

Individuals may request access to information held about them. Requests for personal information may be made by the individual concerned, or by another person who is authorised to make a request on their behalf.

However, we reserve the right to refuse access to your Personal Information in extreme circumstances. Such extreme circumstances may occur, for example, where we reasonably believe:

  • your access could pose a threat to others’ health and safety;

  • your access could unreasonably impact somebody else’s privacy;

  • your access would prejudice negotiations between you and South Terrace Urology;

  • providing access would be unlawful;

  • the request for access is frivolous or vexatious; or

  • the Personal Information is related to anticipated or existing legal proceedings between South Terrace Urology and you.

In the event that a refusal to access or correct Personal Information applies, South Terrace Urology will provide written information regarding the reason for the refusal, avenues available to complain about the refusal and any other matter prescribed by the regulations.

Conditions of Access

In order to verify an individual’s identity and ensure the request is authorised, South Terrace Urology request that an Authority to Release Medical Records Form be completed by the patient or authorised party and provided to South Terrace Urology for processing.

In the event it is not possible to complete an Authority to Release Medical Records Form, other information will be sought in order to establish the requesting individual’s identity.

Upon verification of the request, information will be provided within 30 days. A reasonable fee for furnishing this information may be payable.

Amending

You may contact us to amend any of your Personal Information that is inaccurate, incomplete or out-of-date, or request that your Personal Information be deleted. We will amend your records as requested within a reasonable period of time, at no cost. Requests to make corrections to South Terrace Urology's records must be made by the patient or someone who is authorised to make the request on their behalf, e.g. a legal guardian or other authorised person.

Deleting

If you request that we delete your Personal Information we will consider your request, having regard to our legal obligations. We may refuse to delete your Personal Information however, in such circumstances, we will amend your Personal Information to include reference to the fact that you have asked for the specific Personal Information to be deleted.

Other Options

You will be notified of the relevant avenues available to make a complaint, and you also have the ability to request a statement of the inaccuracy of the Personal Information to appear alongside our records of the Personal Information.

Continue to next section...

Other Policy Sections